Q:How does the appointment process work?
A: Because we schedule much like a traditional hair salon, it is critical that you arrive on time for drop off and pick up. If you know that you will be late, please call us to confirm that we will still be able to perform your scheduled groom, as there is the possibility that we might have to reschedule to avoid delays for our other clients. We know that things happen, so we will work with you to schedule or re-schedule when it is most convenient for you.
Q:Where can I see a complete listing of your grooming services?
A: Please visit our Grooming page for a full listing of services.
Q:Can you accommodate multiple pets?
A: Absolutely! We will work with you to schedule your appointments to best suit your needs.
Q:I had my senior dog groomed – and the quality wasn't what I expected.
A: We have a great respect for our senior friends and believe they deserve the best. When your pet reaches a certain age, however, it is better to provide the essentials. Our goal is to keep your dog comfortable and happy when they are receiving these services. Sometimes, this means that they aren't going to get the “show cut” you might want, but they will be well taken care of and experience minimal stress!
Q:Why was I charged a de-matting fee?
A: De-matting charges may apply depending on the amount of time required to complete the de-matting process. Typically, additional de-matting (via brushing or shaving) that requires more than 10 minutes of the standard appointment time will result in a charge of $1 per minute, or $60 an hour. If we attempt to de-mat but it results in excessive discomfort for the pet, we will stop the process and consult with you to discuss other options.
Q:My dog is matted and I don't want him shaved.
A: We have a firm policy that we will not submit pets to stresses caused by lengthy grooming sessions or procedures that may aggravate age, joint and or health related conditions. Dogs with extensive grooming needs require more grooming time per visit, which can exhaust their ability to cooperate and increase their discomfort, and ultimately lead to behavioral problems. Depending on the severity of the matting, we may be able to accomplish what you desire. If the matting is severe and next to the skin, the most humane option is almost always to perform a shorter cut so that we can start with a clean palette. With proper at-home maintenance, it is possible to keep your pets coat the desired length. Please talk to us about your goals, and we will work with you on recommending the appropriate tools and techniques to achieve them.
Q:My dog does not like certain areas to be touched. How will you handle that?
A: We use only safe handling techniques at Mutts & Co. We will try to safely complete the groom. If we feel that cannot be accomplished without causing undue stress to the pet, we may ask that you pick up your pet and bring them in for a follow-up visit so that we can continue the process. If, after repeated attempts, we cannot provide you with the service you requested we will consult with you on other options for maintaining your pets' skin and coat health.
Q:Why was I charged a “difficult dog” fee?
A: We aren't picking on our more challenging customers….we love them all! However, when dealing with “difficult dogs” it often requires more than 1 person to manage through the grooming process. This takes us away from our other clients, and therefore requires us to charge an additional fee starting at $5 which could go as high as $20.
Q:My pet does not like to be groomed. Will this be a problem?
A: We find that our grooming process – start to finish – typically works very well for dogs deemed “difficult” or “uncooperative”. As long as they do not show aggression, we will work with them to foster acceptance of the process. The best conditioning happens at home and can be achieved by twice weekly “grooming” sessions. These sessions should include brushing of feet, ears and face and lots of handling of legs, tail and body. You can make these sessions enjoyable by providing treat rewards. This will help to alleviate the stress and fear that is often associated with a trip to the groomer. It's never too late to start this process at home and great results can be achieved through consistency.
Q:When should my puppy have its first groom?
A: Consult your veterinarian to determine when it is appropriate to have your puppy groomed. First “puppy” grooms typically take place between 8-12 weeks of age. The earlier you expose your puppy to the grooming process, the greater the opportunity to create a positive association and acceptance of the process for them.